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Is Telus dying...?

Moshi
edited February 2010 in General
ok, today I called telus asking them why I have a $25 charge on this month's statement. It was a high speed internet service that was supposed to be canceled more than a month ago. They told me it was a "technical mistake" and it took them more than 15 minutes to "fix" it.

-__-"

Now, I have been a loyal customer with them for years. But recently I've really noticed Telus is not coping very well and is puking all over the place, so to speak.

Their ads never make any sense to me and their internet service is crap now. Is the mighty giant going to fall on us?

Comments

  • SpectreFire
    edited February 2010
    You just described every service provider in Canada.
  • Magnificent_BastardMagnificent_Bastard
    edited February 2010
    Their home Internet has always been shit. I had it for a while because I have an employee discount. But I noticed right away that it was slower than Shaw's equivalent service. Their TV is pretty garbage too.
  • DesolateDesolate
    edited February 2010
    Yeah, their internet is terrible, as is their phone service.

    I hope TELUS just disappears... gets me out of this damn contract. lol
  • buflibufli
    edited February 2010
    SpectreFire;63363 said:
    You just described every service provider in Canada.
    +1

    i was gonna say i can post some of my rogers bills to see some epic fail on their part
  • Simon604
    edited February 2010
    I really don't like Telus...they rely very heavily on their marketing and sales presence, but their underlying technology and level service is way below industry standards. Wonder how long they can keep it up for...
  • Moshi
    edited February 2010
    I agree, they put too much emphasis on marketing their unexciting products. For those large companies, they usually come up with new products in difficult times and focus less on improving their revenue, but Telus does the exact opposite. It goes to show how much they are struggling.

    If one thing that does them any good is that they need to change their strategy and to focus on researching and developing. But then again, it may be a little too late as the economy is slowly crawling back to life.

    But to be fair to them, I think they are in a rather awkward position as a phone company trying to diversify. They are squeezed both sides by Rogers and Shaw on various services. Perhaps, that's partially why they have resolved to recent partnerships with Bell and the like, and various patent disputes with others. Their CEO should really put a pair of hearing aids on and listen carefully to what customers say about them. Instead, it seems that they put earplugs on at the moment and turn the other way. As a phone company, I guess their biggest predicament is that people are abandoning home phones for wireless. And they are in a difficult position to capitalize on their strengths, and so have to make concessions.

    @bufli: yeah, I have rogers for cellphone and their billing is horrible too. But at least, it's a healthy company and has something to fall back on when customers criticize them.

    @Desolate: Haha...no, that would be bad for us. They're balancing the market in some ways.

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